Category Archives: Generative AI

Article: The potential of chatbots in travel and tourism services in the context of social distancing Journal: International Journal of Technology Intelligence and Planning IJTIP 2021 Vol 13 No.1 pp.63 83 Abstract: As many other sectors, the travel and tourism industries faced great challenges following the 2019 2020 health pandemic, with confinements and border closures bringing travel to a halt. Although research exploring the impact of the health crisis is increasing, prior work investigating the potential of emerging technologies to mitigate the negative consequences remains scarce. The purpose of the current paper is to examine tourists’ chatbot usage intentions in service encounters within the context of a future international travel, assuming continued social distancing. Our results indicate that automation, habit, social presence and health consciousness all contributed positively to chatbot usage intentions. Further variations were observed as a function of experiencing government-imposed lockdown. The role of social presence and human qualities in chatbots was weakened when controlling for lockdown and during the trip experience. Finally, the impact of health consciousness on use intentions was most pronounced during the travel stage. Inderscience Publishers linking academia, business and industry through research

Artificial Intelligence in Tourism WAM The data science team at Airbnb analyses over 11 petabytes of data to predict host-guest matches and improve service levels. Now that we’ve covered the key areas where technology has made significant advancements in the travel industry, it’s time to delve into the three key trends shaping its future. The […]

6 Cognitive Automation Use Cases In The Enterprise In The News

This provides instant gratification to customers, making them happy, and brings down a lot of burden on the otherwise overloaded customer service executives as well. Considering an online shopping portal with integrated chatbots, customers will have different types of product queries, order queries, etc. While the bot will be able to provide the relevant data, […]

What’s the difference between Data science vs ML vs AI?

AI vs Machine Learning: What Is the Difference? SPG Blog Technology However, on a more serious note, machine learning applications are vulnerable to both human and algorithmic bias and error. And due to their propensity to learn and adapt, errors and spurious correlations can quickly propagate and pollute outcomes across what is the difference between […]

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